Sprinklr

Teleskope integrates with Sprinklr’s GDPR API to fulfill Delete User DSRs by creating a redact request for the data subject.

Requirements

In order to integrate Teleskope with Sprinklr for DSR requests, you must have:

• Your Sprinklr API Key

• Your Sprinklr API Secret

• (Optional) API URL override

  • Defaults to https://api.sprinklr.com. Provide a custom base URL only if your environment requires it.

• The data subject’s identifier:

  • email (default), or

  • phone (if the identifier name is phone)

Integrating with Sprinklr

To integrate Teleskope with Sprinklr:

1. Navigate to Data Subject Rights → Third Party Integrations and pick Sprinklr.

2. Enter the required fields for the integration and click Save:

   • API Key (required)

   • API Secret (required)

   • API URL (optional; leave blank to use https://api.sprinklr.com)

Parameter Defaults

• When Teleskope sends a Delete User request to Sprinklr, it includes these parameters by default:

  • HTTP Method: POST

  • Endpoint:

    {apiUrl}/v1/gdpr/delete

  • Headers:

    • api-key: <API Key>

    • api-secret: <API Secret>

    • Content-Type: application/json

    • Accept: application/json

  • Request Body:

    {
      "dataSubjectIds": [
        {
          "channelType": "EMAIL" | "PHONE",
          "value": "<identifier.value>"
        }
      ],
      "redactOptions": {
        "redactPersonalInformation": true,
        "redactContent": true
      }
    }

    • channelType defaults to EMAIL unless the identifier name is phone, in which case PHONE is used.

  • Expected success codes: 200 or 201

• Default Identifier for Sprinklr = email (You may also use phone by passing an identifier named phone.)

Behavior and Notes

• The handler constructs the GDPR delete request for a single data subject and submits it with your API key/secret.

• If the API response is not 200/201, the error (including response body) is surfaced for troubleshooting.

• On success, Teleskope logs the operation and returns a standard “vendor deletion request submitted” message.

Helpful Links

Sprinklr: GDPR and Privacy Cloud

Sprinklr Privacy Workflows