Intercom

Requirements

• A Service Account with Admin privileges

• An Intercom Admin

  • Intercom relies on a user-tied API token. If the user that enrolls Intercom for DSR is deactivated, any future DSRs will fail.

Integrating with Intercom

To integrate Teleskope with Intercom

1. Navigate to Data Subject Rights → Third Party Integrations and pick Intercom

2. Enter your API Key and click Save.

Enroll the User endpoint for deletion

Endpoint	Default Identifier
User	Email

Intercom users are always matched using their email address. Deletion and retrieval requests require providing this identifier.

Parameter Defaults

Teleskope’s Intercom integration enforces the following default behavior:

Parameter Name	Default Value	Notes
identifier type	Email	Required. Always used to search for Intercom users.
Deletion Target	intercom_user_id	Must be resolved from email before issuing deletion.

The integration always maps the provided email to the user’s Intercom ID before issuing deletion.